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Community Guidelines

Solid Printers is a community marketplace built on trust and respect. These guidelines cover how to trade safely, how to treat other members, and how to leave fair reviews.

Safety Guide

Solid Printers is a community marketplace connecting buyers and sellers. While we provide the platform, transactions happen between individuals. Here's how to stay safe.

General Advice

  • Inspect before buying: ask for a demo or photos of the printer actually running. Request close-ups of the build plate, nozzle, and any mods.
  • Use secure payment: cash in person, or goods-and-services PayPal / e-transfer. Avoid wire transfers, gift cards, or cryptocurrency with strangers.
  • Trust your gut: if a deal feels too good to be true, it probably is. Walk away.

Spotting Scams

  • No photos or stock photos only: a real seller should be able to take a current photo of their printer with a handwritten note.
  • Pressure to act fast: "someone else is interested" or "price goes up tomorrow" are classic urgency tactics.
  • Asking for deposit upfront: never send a deposit for an item you haven't seen in person (or verified through a trusted intermediary).
  • Bad grammar or generic messages: copy-pasted replies that don't reference the specific listing are a red flag.
  • New account with no history: check when the seller joined and whether they have other listings or reviews.

For Sellers

  • Be accurate: describe your printer honestly. Disclose known issues, wear, and estimated print hours.
  • Include photos: listings with images are 5x more likely to sell and build trust with buyers.

Reporting

If you encounter a suspicious listing or user, email admin@solidprinters.xyz. Reports are reviewed and acted on within 48 hours.

Code of Conduct

All users are expected to follow this code of conduct. Violations will result in swift action, up to and including account termination and a permanent ban.

TL;DR

Treat others as you would like to be treated on your worst day

Expected Behavior

  • Be honest: accurately describe your items, disclose known issues, and represent yourself truthfully.
  • Be respectful: treat all community members with courtesy and professionalism, even in disagreement.
  • Be transparent: clearly communicate pricing, shipping terms, and expectations with buyers and sellers.
  • Honor commitments: follow through on agreements, sales, and arrangements you make with other users.

Unacceptable Behavior

The following behaviors are strictly prohibited and will result in immediate action:

  • Harassment or abuse: targeted harassment, threats, intimidation, or bullying of any kind.
  • Discrimination: discriminatory language or behavior based on race, ethnicity, religion, gender, sexual orientation, age, disability, or any other protected characteristic.
  • Abusive language: hate speech, slurs, personal attacks, or any form of verbal abuse.
  • Fraud or scams: misrepresenting items, deceptive listings, fake reviews, or any fraudulent activity.
  • Spam: unsolicited advertising, repeated posts, or excessive messaging.
  • Sharing private information: posting another user's personal information without their consent (doxxing).
  • Circumventing bans: creating new accounts to bypass a suspension or ban.

Enforcement

  • Reports are reviewed by the team.
  • First violations typically result in a warning and content removal.
  • Severe or repeated violations result in immediate account termination and permanent ban.
  • Fraud, harassment, and illegal activity may be reported to the appropriate authorities, in addition to a permanent ban.

Reporting a Violation

If you witness or experience a violation of this code of conduct, please report it immediately by emailing admin+code-of-conduct@solidprinters.xyzAll reports are confidential and will be taken seriously.

You can also report a user directly from their profile page using the Report button.

Review Guidelines

Reviews build trust and accountability on Solid Printers. Here is how to leave fair, helpful reviews for buyers, sellers, and service providers.

Why Reviews Matter

Every review strengthens the community. Honest feedback helps buyers choose trustworthy sellers, sellers build a reputation, and service providers demonstrate their quality. Your reviews make the platform more transparent for everyone.

For Buyers & Sellers (Printer Transactions)

Rate your transaction partner on these five criteria:

  • Clear communication quick responses, honest answers to questions about the printer
  • Accurate description printer matches the listing photos and details
  • Timeliness meeting agreed times, shipping on schedule
  • Fair pricing listing price matches the printer's condition and market value
  • Overall experience how was the transaction from start to finish?

For Service Tickets

Whether you are rating a repair technician or a customer, consider these factors:

  • Quality of work repair quality, condition of parts used
  • Communication regular progress updates, clear explanations of issues found
  • Professionalism cleanliness, punctuality, respectful conduct
  • Value fair pricing for the services provided
  • Completion timeline service was completed within the estimated timeframe

Rating Scale

1Poor
★★
2Below Average
★★★
3Good
★★★★
4Great
★★★★★
5Excellent

Platform Guidelines

  • Be honest and constructive focus on facts, not emotions. Explain what went well and what could improve.
  • No retaliation reviews do not leave a negative review solely because someone left you a negative review. Each review should stand on its own merit.
  • Reviews are permanent reviews cannot be edited after 30 days. Take your time and write thoughtfully.
  • Abusive reviews may be removed hate speech, harassment, threats, and clearly false statements violate our policies and will be removed.