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Community Guidelines

◆Community Guidelines

Solid Printers is a community marketplace built on trust and respect. These guidelines cover how to trade safely, how to treat other members, and how to leave fair reviews.

⚠ Safety Guide

Solid Printers is a community marketplace connecting buyers and sellers. While we provide the platform, transactions happen between individuals. Here's how to stay safe.

▸ General Advice

  • Inspect before buying: ask for a demo or photos of the printer actually running. Request close-ups of the build plate, nozzle, and any mods.
  • Use secure payment: cash in person, or goods-and-services PayPal / e-transfer. Avoid wire transfers, gift cards, or cryptocurrency with strangers.
  • Trust your gut: if a deal feels too good to be true, it probably is. Walk away.

▸ Spotting Scams

  • No photos or stock photos only: a real seller should be able to take a current photo of their printer with a handwritten note.
  • Pressure to act fast: "someone else is interested" or "price goes up tomorrow" are classic urgency tactics.
  • Asking for deposit upfront: never send a deposit for an item you haven't seen in person (or verified through a trusted intermediary).
  • Bad grammar or generic messages: copy-pasted replies that don't reference the specific listing are a red flag.
  • New account with no history: check when the seller joined and whether they have other listings or reviews.

▸ For Sellers

  • Be accurate: describe your printer honestly. Disclose known issues, wear, and estimated print hours.
  • Include photos: listings with images are 5x more likely to sell and build trust with buyers.

▸ Reporting

If you encounter a suspicious listing or user, email admin@solidprinters.xyz. Reports are reviewed and acted on within 48 hours.

◆ Code of Conduct

All users are expected to follow this code of conduct. Violations will result in swift action, up to and including account termination and a permanent ban.

▸ TL;DR

Treat others as you would like to be treated on your worst day

▸ Expected Behavior

  • Be honest: accurately describe your items, disclose known issues, and represent yourself truthfully.
  • Be respectful: treat all community members with courtesy and professionalism, even in disagreement.
  • Be transparent: clearly communicate pricing, shipping terms, and expectations with buyers and sellers.
  • Honor commitments: follow through on agreements, sales, and arrangements you make with other users.

▸ Unacceptable Behavior

The following behaviors are strictly prohibited and will result in immediate action:

  • Harassment or abuse: targeted harassment, threats, intimidation, or bullying of any kind.
  • Discrimination: discriminatory language or behavior based on race, ethnicity, religion, gender, sexual orientation, age, disability, or any other protected characteristic.
  • Abusive language: hate speech, slurs, personal attacks, or any form of verbal abuse.
  • Fraud or scams: misrepresenting items, deceptive listings, fake reviews, or any fraudulent activity.
  • Spam: unsolicited advertising, repeated posts, or excessive messaging.
  • Sharing private information: posting another user's personal information without their consent (doxxing).
  • Circumventing bans: creating new accounts to bypass a suspension or ban.

▸ Enforcement

  • Reports are reviewed by the team.
  • First violations typically result in a warning and content removal.
  • Severe or repeated violations result in immediate account termination and permanent ban.
  • Fraud, harassment, and illegal activity may be reported to the appropriate authorities, in addition to a permanent ban.

▸ Reporting a Violation

If you witness or experience a violation of this code of conduct, please report it immediately by emailing admin+code-of-conduct@solidprinters.xyzAll reports are confidential and will be taken seriously.

You can also report a user directly from their profile page using the Report button.

★ Review Guidelines

Reviews build trust and accountability on Solid Printers. Here is how to leave fair, helpful reviews for buyers, sellers, and service providers.

▸ Why Reviews Matter

Every review strengthens the community. Honest feedback helps buyers choose trustworthy sellers, sellers build a reputation, and service providers demonstrate their quality. Your reviews make the platform more transparent for everyone.

▸ For Buyers & Sellers (Printer Transactions)

Rate your transaction partner on these five criteria:

  • ◆
    Clear communication quick responses, honest answers to questions about the printer
  • ◆
    Accurate description printer matches the listing photos and details
  • ◆
    Timeliness meeting agreed times, shipping on schedule
  • ◆
    Fair pricing listing price matches the printer's condition and market value
  • ◆
    Overall experience how was the transaction from start to finish?

▸ For Service Tickets

Whether you are rating a repair technician or a customer, consider these factors:

  • ◆
    Quality of work repair quality, condition of parts used
  • ◆
    Communication regular progress updates, clear explanations of issues found
  • ◆
    Professionalism cleanliness, punctuality, respectful conduct
  • ◆
    Value fair pricing for the services provided
  • ◆
    Completion timeline service was completed within the estimated timeframe

▸ Rating Scale

★
1Poor
★★
2Below Average
★★★
3Good
★★★★
4Great
★★★★★
5Excellent

▸ Platform Guidelines

  • ▸
    Be honest and constructive focus on facts, not emotions. Explain what went well and what could improve.
  • ▸
    No retaliation reviews do not leave a negative review solely because someone left you a negative review. Each review should stand on its own merit.
  • ▸
    Reviews are permanent reviews cannot be edited after 30 days. Take your time and write thoughtfully.
  • ▸
    Abusive reviews may be removed hate speech, harassment, threats, and clearly false statements violate our policies and will be removed.